Tips For Using 9-1-1

What to Say When You Call 9-1-1

  1. Stay calm and speak clearly.

  2. Listen carefully to the dispatcher’s questions and instructions.

  3. Answer all questions verbally. The dispatcher cannot see head nods, gestures, or hand signs.

  4. Clearly state the emergency and describe what is happening.

  5. State your exact location or address. It is critical to verify the address, even if you think the dispatcher already has it.

  6. Stay on the line. Do not hang up until the dispatcher tells you it's okay to do so. They may need more information or may transfer the call to EMS personnel who can give you instructions before help arrives.

  7. Follow all instructions the dispatcher gives you and remain calm throughout the call.

  8. If possible, stay near the phone in case the dispatcher needs to call you back.

What to Do If You Are Unable to Speak

  1. Stay calm.

  2. Dial 9-1-1.

  3. Leave the phone line open or make any noise you can to alert the dispatcher that help is needed.

  4. If calling from a landline, Enhanced 9-1-1 services can provide your address automatically, allowing emergency responders to be dispatched to your location.

Reporting Crimes That Are in Progress

Try to observe and remember the following details to share with the dispatcher:

  • What exactly happened? Provide a brief description.

  • Where did it happen? Be specific: building name, room number, street, or landmark.

  • When did it occur? How many minutes ago?

  • Did the suspect have any weapons?

  • Which direction did the suspect go?

  • Was the suspect on foot or in a vehicle?

  • Suspect description:

    • Gender, race, age, height, weight

    • Hair color and length

    • Clothing description

    • Facial hair, glasses, or other distinguishing features

    • Was the suspect carrying anything?

  • Vehicle description (if applicable):

    • Color, make, model, and license plate number

Additional Tips

  • You can call 9-1-1 from a landline, cell phone, or payphone.

  • Be patient. Wireless calls may not be routed to the correct agency right away—you may need to be transferred.

  • Always stay on the line until the dispatcher says it’s okay to hang up.

  • Leave your phone turned on in case they need to call back for more information.

  • If you don’t have an address, use landmarks like mile markers, signs, or nearby buildings to describe your location.